Refund Policy

GeoFast Pro is a digital subscription service. Refund eligibility is determined as follows:

• Within 7 days of purchase and fewer than 5 scans used: eligible for a full refund.
• After 7 days or more than 5 scans used: refunds are not available.
• Partial billing periods are not eligible for prorated refunds.

To request a refund, please send an email to Marcus.tang@plaud.ai with the following information:

• Your registered email address (Google account)
• Approximate date of subscription purchase
• Reason for the refund request

• Refund requests are reviewed within 2 business days.
• Approved refunds are processed within 5–10 business days and returned to the original payment method.
• Refunds are processed through our payment provider, Creem.

• You can cancel your subscription at any time through the "Manage Subscription" option in your account menu.
• After cancellation, your Pro access remains active until the end of the current billing period.
• Cancellation does not automatically trigger a refund. If you need a refund, please submit a separate request.

• Service technical failure: If our service is unavailable for an extended period due to technical issues on our end, a full refund will be provided.
• User error or network issues: Refunds are not provided for issues caused by user actions or third-party network problems.

For any billing or refund inquiries, contact us at:

Email: Marcus.tang@plaud.ai

Location: Shenzhen, China